Privacy Policy

1. Who we are

VIA MANAGEMENT LTD is a private reservations desk registered in England and Wales under company number 17357215. We arrange luxury hotel placements directly with properties and hotel groups on behalf of our clients.

2. What information we collect

We only collect information that is necessary to arrange your stay. This may include:

• Your name and contact details (phone number, WhatsApp identity, email address).
• Travel dates, party size, room preferences, and special requirements.
• Property names, destinations, and any loyalty or membership references you provide.
• Records of our correspondence with you, including WhatsApp messages and emails.

We do not collect payment card details on this website. Any payment information is handled directly by the hotel or by a separate, secure invoice arrangement we agree with you.

3. How we use your information

We use your information solely to:

• Respond to enquiries and arrange reservations.
• Communicate with hotels, resorts, and their authorised representatives on your behalf.
• Confirm bookings, provide arrival details, and handle any changes or special requests.
• Keep a record of our work for legal, accounting, and service-improvement purposes.

4. Legal basis for processing

We process personal data on the basis of our legitimate interests in operating a reservations desk, and where necessary to perform a contract or take steps at your request before entering into one. Where required by law, we will obtain your consent before sending marketing communications.

5. Who we share information with

We share only the information needed to secure your booking with the relevant hotel, resort, or travel partner. We do not sell personal data, and we do not share your details for unrelated advertising purposes.

6. How long we keep information

We keep your information for as long as necessary to provide our service, comply with legal and accounting obligations, and resolve any disputes. Typically, this means we retain records for up to seven years after the last booking we arrange for you.

7. Security

We protect your information with reasonable administrative, technical, and physical safeguards. WhatsApp communications are subject to Meta’s own privacy and security practices. Please be aware that no method of transmission over the internet is completely secure.

8. Your rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise these rights, or to ask a question about this policy, please contact us through WhatsApp.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the last-updated date at the top.